Terms of service
Last Updated: 18 August 2026
Welcome to The Label by Siya.
These Terms of Use govern your access to and use of https://thelabelbysiya.com, including browsing the website, purchasing products, creating an account, and using any services made available through the website.
By accessing or using our website, you acknowledge that you have read, understood and agreed to these Terms of Use. If you do not agree with any part of these Terms, please do not use our website.
1. About Us
This website is operated by The Label by Siya ("we", "us", "our", "The Label by Siya").
Business Address:
Siya Boutique, Shop No. 19,
Opposite Mansarover Paradise Hotel,
Mansarover Complex, Delhi Road,
Moradabad, Uttar Pradesh - 244001, India
Email: thelabelbysiya@gmail.com
Phone: +91 9105756155
Website: https://thelabelbysiya.com
2. Use of Our Website
You agree to use this website only for lawful purposes and in accordance with these Terms of Use.
You must not:
- Use the website for any unlawful, fraudulent or unauthorised purpose.
- Attempt to gain unauthorised access to our website, servers, databases or systems.
- Interfere with the operation, security or functionality of the website.
- Copy, reproduce, modify or distribute our website content without our prior written permission.
- Use automated systems, bots, crawlers or similar tools to access, scrape or collect information from our website without our permission.
- Submit false, misleading or inaccurate information.
- Attempt to place an order using fraudulent payment information or another person's payment method without authorisation.
- Use our website in a manner that could damage, disable, overburden or impair its operation.
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that the product descriptions, photographs, colours, sizes, materials and other information displayed on our website are accurate and up to date.
However, actual product colours may vary slightly depending on your device, screen settings, lighting conditions and photography.
For fashion products, minor variations in colour, texture, embroidery, embellishment, print, stitching or finish may occur due to manufacturing processes and the nature of the materials used.
Product availability is subject to change without notice.
We reserve the right to discontinue, modify or update any product at any time.
4. Pricing
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Product prices may change from time to time without prior notice. Such changes will not affect orders that have already been successfully confirmed, except where an obvious pricing or technical error has occurred.
Applicable taxes, shipping charges and other applicable charges, if any, will be displayed during the checkout process.
While we make reasonable efforts to ensure that all pricing information is accurate, technical or typographical errors may occasionally occur.
If a product has been listed at an incorrect price due to an obvious error, we reserve the right to cancel the affected order and provide a refund of any amount already paid.
5. Orders and Order Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you may receive an order confirmation through email, SMS or another available communication method.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or that the product is available for dispatch.
We reserve the right to accept, reject or cancel an order for reasons including:
- Product availability issues
- Incorrect pricing or product information
- Payment-related issues
- Suspected fraudulent or unauthorised activity
- Incorrect or incomplete customer information
- Delivery restrictions
- Technical errors
- Unforeseen circumstances
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method or through another appropriate payment method.
6. Customer Information
When placing an order, you agree to provide accurate, complete and current information.
This may include your:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- Other information reasonably required to process and deliver your order
You are responsible for ensuring that the information provided to us is accurate.
We will not be responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated information provided by you.
7. Payments
Payments may be processed through third-party payment gateways made available on our website.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Where payment processing is handled by a third-party payment provider, payment information may be processed in accordance with that provider's terms, conditions and privacy policies.
We do not intentionally store complete payment card information on our website where such information is processed directly by a third-party payment provider.
8. Shipping and Delivery
The Label by Siya delivers products to locations that are serviceable by our logistics partners.
Any delivery timelines displayed on the website are estimated timelines and may vary depending on:
- Delivery location
- Product availability
- Courier or logistics partner
- Weather conditions
- Public holidays
- Government restrictions
- Transportation disruptions
- Operational issues
- Other circumstances beyond our reasonable control
Once your order has been dispatched, tracking information may be provided where available.
We will make reasonable efforts to assist with delivery-related issues. However, delays caused by courier partners, transportation disruptions or circumstances beyond our reasonable control may occur.
For complete information regarding shipping charges, delivery timelines and related conditions, please refer to our Shipping Policy.
9. Cancellation, Returns and Refunds
Orders may be cancelled, returned or exchanged only in accordance with the applicable policies published on our website.
Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, customisation or other conditions disclosed on the relevant product page or applicable policy.
Customers are responsible for reviewing the applicable cancellation, return, exchange and refund conditions before placing an order.
Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment method.
Nothing in these Terms is intended to limit any rights available to consumers under applicable Indian law.
10. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect or materially different from the product ordered, please contact us at:
Email: thelabelbysiya@gmail.com
Phone: +91 9105756155
Please provide your order details along with photographs or videos of the product and packaging where requested.
We may request additional information or evidence to assess the issue.
If the claim is accepted, we will provide an appropriate remedy in accordance with our applicable return/refund policy and applicable law.
Customers should retain the original product and packaging until the issue has been resolved.
11. Intellectual Property
All content available on this website, including but not limited to:
- The Label by Siya name and branding
- Logos
- Product photographs
- Product descriptions
- Graphics
- Videos
- Illustrations
- Website design
- Text
- Layout
- Icons
- Promotional materials
is owned by or licensed to The Label by Siya, unless otherwise stated.
You may not reproduce, copy, modify, publish, distribute, transmit, sell or commercially exploit any content from this website without our prior written permission.
Unauthorised use of our intellectual property may violate applicable laws.
12. Customer Reviews and User-Submitted Content
If you submit a review, photograph, testimonial, comment or other content to our website or provide such content to us for publication, you confirm that:
- The content is genuine and not intentionally misleading.
- You have the right to submit the content.
- The content does not violate the rights of another person or organisation.
- The content does not contain unlawful, defamatory, abusive, threatening or offensive material.
By submitting content to us, you grant The Label by Siya a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove or decline to publish content that violates these Terms or applicable law.
13. Promotions, Discounts and Offers
From time to time, The Label by Siya may offer discounts, promotional codes, sales, gifts or other promotional offers.
Individual promotions may have additional terms, including:
- Validity period
- Minimum order value
- Eligible products
- Usage limits
- One-time-use restrictions
- Other applicable conditions
Unless expressly stated otherwise, promotional offers cannot be combined.
We reserve the right to modify, suspend or withdraw promotional offers, subject to applicable law.
14. Third-Party Services and Links
Our website may use or provide access to third-party services, including payment providers, shipping providers, analytics services, social media platforms and other external services.
We do not control third-party websites or services and are not responsible for their content, availability, policies or practices.
Your use of third-party services may be subject to the respective terms and privacy policies of those third parties.
15. Website Availability and Accuracy
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Completely secure
- Free from viruses or other harmful components
- Completely accurate or up to date at all times
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our reasonable control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, The Label by Siya shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or restricted under applicable law.
Nothing in these Terms is intended to restrict or remove any statutory consumer rights available under applicable law.
17. Force Majeure
We will not be responsible for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Floods
- Fire
- Epidemics or pandemics
- War
- Civil unrest
- Government restrictions
- Strikes
- Transportation disruptions
- Internet or telecommunications failures
- Power outages
- Courier or logistics disruptions
- Other unforeseen circumstances
18. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how The Label by Siya collects, uses, stores and processes personal information in connection with your use of our website and services.
You can access our Privacy Policy through the corresponding link on our website.
19. Grievance Redressal
If you have a complaint, concern or grievance relating to an order, product, service, website experience or any other matter concerning The Label by Siya, you may contact us using the details below:
Grievance Officer / Customer Support
The Label by Siya
Email: thelabelbysiya@gmail.com
Phone: +91 9105756155
Postal Address:
Siya Boutique, Shop No. 19,
Opposite Mansarover Paradise Hotel,
Mansarover Complex, Delhi Road,
Moradabad, Uttar Pradesh - 244001, India
We will make reasonable efforts to acknowledge and address customer complaints within the timelines applicable under relevant law.
20. Governing Law and Jurisdiction
These Terms of Use shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and the jurisdiction available to consumers under applicable law, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts at Moradabad, Uttar Pradesh.
Nothing in this clause is intended to restrict any statutory rights or remedies available to consumers.
21. Changes to These Terms
We may update these Terms of Use from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
When changes are made, the updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
22. Contact Us
If you have any questions regarding these Terms of Use, please contact us:
The Label by Siya
Email: thelabelbysiya@gmail.com
Phone: +91 9105756155
Business Address:
Siya Boutique, Shop No. 19,
Opposite Mansarover Paradise Hotel,
Mansarover Complex, Delhi Road,
Moradabad, Uttar Pradesh - 244001, India
Website: thelabelbysiya.com