Refund policy

REFUND & EXCHANGE

 Exchange & Refund Policy

At The Label by Siya, we carefully inspect and quality-check every order before dispatch to ensure that you receive your product in perfect condition.

1. Exchange Window

* Exchange requests must be raised within **2 days of delivery**.
* Exchanges are applicable only for **eligible products and valid reasons** mentioned below.
* Products must be unused, unworn, unwashed and returned with the original tags, packaging and accessories intact.

 2. Damaged or Defective Product

If you receive a product that is **damaged or defective**, please contact us within **2 days of delivery** with clear photographs/videos of the product and packaging.

After verification and approval, we will arrange an **exchange for the same product**, subject to availability.

 3. No Refund

We do not offer refunds for change of mind, incorrect size selection, personal preference or any other non-defective reason.

For eligible damaged or defective products, the resolution will be **exchange only**, subject to verification and product availability.

 4. Exchange Conditions

* Products must be returned in their original condition with tags and packaging intact.
* Products that have been worn, washed, altered, damaged after delivery or used will not be eligible for exchange.
* Exchange requests submitted after 2 days from delivery will not be accepted.
* Exchange is subject to quality inspection and approval by The Label by Siya.

5. How to Raise an Exchange Request

To request an exchange, please contact us within 2 days of delivery through our customer support/WhatsApp and provide your order number along with clear images/videos of the product and packaging.

Our team will review the request and guide you through the exchange process.

TAXES & DUTIES

The product prices displayed are at maximum retail price. In case of international deliveries, we ship on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, the customer is liable for all import duties, customs and local sales taxes levied by the country they are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.