Shipping policy

Last Updated: 18 August 2026

At The Label by Siya, we aim to process and deliver your orders as quickly as possible. Please read the following Shipping Policy to understand our order processing and delivery timelines.

1. Order Processing

All successfully placed orders are processed within 1 business day from the date the order is placed.

Once your order has been processed, it will be handed over to our shipping/courier partner for delivery.

You will receive your order confirmation and, where available, shipping and tracking information through the contact details provided during checkout.

2. Delivery Timeline

We aim to deliver your order within 5 business days from the date the order is placed.

In general:

  • Order placed: Day 0
  • Order dispatched: Within 1 business day
  • Expected delivery: Within 5 business days from placing the order

Delivery timelines may vary slightly depending on the delivery location and courier service availability.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

If free shipping is offered on eligible orders, the applicable conditions will be displayed on the website or during checkout.

4. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

5. Delivery Delays

While we aim to deliver all orders within 5 business days, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Adverse weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier-related delays
  • Incorrect or incomplete delivery information
  • Unforeseen operational or logistical issues
  • Government restrictions or other circumstances beyond our control

In such cases, we will make reasonable efforts to assist you and coordinate with the courier partner where necessary.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

The Label by Siya will not be responsible for delivery delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

If you realise that you have entered incorrect shipping information, please contact us as soon as possible.

7. Failed or Unsuccessful Delivery

If a delivery attempt is unsuccessful due to the recipient being unavailable, an incorrect address, refusal to accept the package or other reasons attributable to the recipient, the courier partner may make additional delivery attempts or return the package to us.

Additional shipping charges may apply for re-shipping an order that has been returned due to incorrect information or failure to accept delivery.

8. Damaged Package

If your package appears visibly damaged, tampered with or opened at the time of delivery, we recommend refusing the delivery where possible and contacting us immediately.

If you accept a damaged package, please contact us at the earliest with photographs or videos of the package and the product received.

Email: thelabelbysiya@gmail.com
Phone: +91 9105756155

9. Contact Us

For any questions regarding your order or delivery, please contact us:

The Label by Siya

Email: thelabelbysiya@gmail.com
Phone: +91 9105756155

Business Address:
Siya Boutique, Shop No. 19,
Opposite Mansarover Paradise Hotel,
Mansarover Complex, Delhi Road,
Moradabad, Uttar Pradesh - 244001, India

Website: thelabelbysiya.com